Yes. We implement industry-leading security measures including Two-Factor Authentication (2FA), end-to-end data encryption, cold storage for the majority of user funds, IP whitelisting, withdrawal address whitelisting, and continuous monitoring for suspicious activity to protect your assets and account.

Know Your Customer (KYC) verification is a regulatory requirement that helps prevent fraud, money laundering, and financial crime. It ensures a safer trading environment for all users. You'll need to submit a government-issued ID and a proof of address. Verification is typically completed within 24 hours.

Navigate to 'Wallet' → 'Deposits', select the cryptocurrency you want to deposit, and copy the provided wallet address. Send your crypto to that address from your external wallet. Deposits typically require several network confirmations before being credited to your account.

Go to 'Wallet' → 'Withdrawals', select the asset, enter the destination address and amount. For security, you'll need to confirm the withdrawal via 2FA and email. Crypto withdrawals are typically processed within minutes to a few hours, depending on network conditions.

Vendome Exchange uses a competitive maker-taker fee structure with discounts based on your 30-day trading volume. Visit the Fees page for the complete fee schedule. Deposit fees are zero for most assets; withdrawal fees vary based on network costs.

We offer a wide range of spot trading pairs including major cryptocurrencies like BTC, ETH, USDT, USDC, as well as emerging altcoins. Visit our Markets page for the full list of supported pairs and real-time market data.

A market order executes immediately at the best available current price. A limit order lets you set a specific price at which you want to buy or sell — it will only execute when the market reaches that price. Limit orders give you more control but may not fill immediately.

Click 'Forgot Password' on the login page, enter your registered email, and follow the instructions in the reset email. For security reasons, withdrawals are temporarily disabled for 24 hours after a password reset.

Go to 'Account' → 'Security' and enable 2FA using Google Authenticator or a similar TOTP app. We strongly recommend enabling 2FA immediately after creating your account to maximize security.

Immediately change your password, review your active sessions and API keys, and contact our support team through the 'Submit a Complaint' form. We recommend enabling 2FA, IP whitelisting, and withdrawal address whitelisting to prevent future issues.

You can reach our support team via the Contact Us page or by submitting a complaint through our dedicated form. Our team typically responds within 24 hours. For urgent security issues, please flag them as priority in your message.